Frequently Asked Questions

Will my flowers look exactly like those shown on your website?
No. Images shown on the website are examples only. Arrangements are created on the day of selected delivery using the budget you specify, with a variety of flowers selected fresh from the market. Flowers included in arrangements are dependent on what flowers are in season at the time & no 2 arrangements will ever be the same. That's what makes Tilly & Lou's flowers so unique.

What days do you deliver?
Mondays, Thursdays & Fridays (Ex PH).

Do you do weddings & events?
No. We thoroughly enjoy the whole delivery process of your everyday orders & as we have small children we love making memories with them on the weekends.

How do I include a note for the recipient?
You can include any messages you would like with your order in the notes section at checkout & don't forget to write who it's from. We write exactly what you have included - spelling & all :)

When will i be able to buy my flowers?
Anytime you like. Flowers are available to order 24/7 via the website with deliveries taking place on Mondays, Thursdays & Fridays.

When will my arrangement be made?
Arrangements are designed with love & care using the most gorgeous flowers available to us on the day selected for delivery.

Do you deliver on weekends?
No. We believe weekends are for adventures with friends, sleeping in & spending time with your family.

Can i arrange a pre-delivery?
Yes. If you head over to the webpage you can select the item you'd like to order & at checkout a date for delivery can be selected.

What Is the minimum I can spend on flowers?
The minimum You'll need to pay for your flowers is $29+ Delivery.

**All deliveries will be made by 5pm on the day of selected delivery.
Deliveries will be left in a safe & shaded spot if delivery address is unattended.**