Frequently Asked Questions

Will my flowers look exactly like those shown on your website?
No. Images shown on our website are examples only. Our arrangements are created on the day of selected delivery using the budget you specify, with a variety of flowers we select fresh from the market. Flowers included in our arrangements are dependent on what flowers are in season at the time & no 2 arrangements will ever be the same. That's what makes our flowers so unique.

What days do you deliver?
Monday - Friday (Ex PH). Event delivery is available Saturday through prior arrangement.

How do I include a note for the recipient?
You can include any messages you would like with your order in the notes section at checkout & don't forget to write who it's from. We write exactly what you have included - spelling & all :)

Does the price shown on the product page include GST?
No. GST will be calculated during checkout.

Do you accept special orders?
Yes. All our orders are special to us. But if you would like a specific flower/colour included please let us know in the notes at checkout so we can try our best to include them. As we are a small business we cannot guarantee the flowers/colours you require will be available to us but we will do our best to accommodate your needs.

When will i be able to buy my flowers?
Anytime you like. We sell & deliver Monday - Friday. We post photos of all your blooms on both our Instagram & Facebook pages for everyone to see. So you'll get to see the styles we have created for our customers & you'll be able to see your order before we ship it off for delivery.

When will my arrangement be made?
Our Arrangements are designed with love & care using the most gorgeous flowers available to us on the day selected for delivery.

Do you deliver on weekends?
No. We believe weekends are for adventures with friends, sleeping in & spending time with your family.

Can i arrange a pre-delivery?
Yes. If you head over to our webpage you can select the item you'd like to order & at checkout a date for delivery can be selected.

What Is the minimum I can spend on flowers?
The minimum Youll need to pay for your flowers is $20+ Delivery.

Do you cater for events?
Yes. For more information please email us at info@tillyandlou.com with the event details & requirements.

Can I arrange a delivery if I'm outside the delivery zones?
Yes, however only via prior arrangement. Deliveries outside our zones will incur a $20 delivery fee.