Tilly & Lou COVIDSafe Plan

Physical Distancing

Tilly & Lou operates as a Sole Trader & it's studio is only accessible to the Sole Trader.

Responsibility of: Business Owner.

Face Masks

Adhere to current guidelines. If applicable the use of disposable face masks when creating arrangements & delivering goods is compulsory for the employee & provided by the Business Owner.

Responsibility of: Business Owner.


All surface areas & tools sanitised daily & used by only one staff member.

Hand sanitiser required before creating each arrangements & after each delivery.

Frequent hand washing encouraged.

Responsibility of: Business Owner.

Act Quickly If Symptoms Develop

Employee to take RAT test and not enter studio if they have any symptoms (even mild ones) or have been identified as a close contact.

Responsibility of: Business Owner

In The Event of a Positive Case

Full refund for orders unable to be fulfilled by Tilly & Lou & contact all customers considered close contacts in the event of a positive case.

Tilly & Lou will close for the mandatory quarantine period & until symptoms are no longer present.

Studio will be cleaned & Department of Health will be advised of positive result and notified of all actions taken.

Responsibility of: Business Owner